Scott David Raun
3928 11th Avenue South
Minneapolis, Minnesota 55407
Phone: (612) 822-0451
E-mail: sraun@fireopal.org

Qualifications:

Desktop system and business software support

Certifications:

Microsoft Certified Professional: Windows 2000 Professional (September 2000)

Strengths:

• Proven analytical skills
• Solid Customer Support skills
• Demonstrated ability to learn new systems quickly and independently
• Ability to communicate equally well with technical and non-technical colleagues and customers

Proficiencies:

• Microsoft Windows 2000, Windows NT, Windows 98, Windows 95, Windows 3.1, Windows for Workgroups 3.11
• Windows Applications: Microsoft Office 95, 97 & 2000 (Word, Excel, Outlook), Microsoft Internet Explorer, Visio, Seagate Crystal Reports, Netscape Navigator and Communicator, PHD, Siebel 99
• Windows Utilities: Norton Utilities, Norton Ghost, McAfee VirusScan
• PalmOS 3.x
• DOS 3.3-7.0, including batch file programming
• DOS & Windows Applications: WordPerfect, QuattroPro, Paradox, GroupWise/WordPerfect Office, Procomm Plus
• DOS Applications: Trouble-shooting tools and telecommunications software

Familiarities:

• OS/2 2.1, OS/2 Warp (3.0), Windows NT 4.0, UNIX System V (Linux)
• Windows Applications: CorelDRAW, trouble-shooting tools, Microsoft Access, Microsoft Project, Microsoft FrontPage
• Novell Netware 4.10, TCP/IP Networking, SLIP, WWW, & assorted Internet tools

Experience:

Brought in as a contractor to cover a temporary staffing shortfall, then hired as a regular employee. Providing mixed first and second level PC support - approximately 40% phone time, 40% customer visit, 20% projects. Responsible for support of Windows 2000, Windows NT 4.0, Windows 98, Windows 95, Microsoft Office 2000, Microsoft Office 97, Outlook 98, Internet Explorer, Visio, Novell Netware, McAfee VirusScan, Siebel 99, and Palm products. Provide backup administration for Novell Netware and Windows NT domain. Aid in the maintenance of the internal departmental website.

Began as a contractor to help with the start-up of a PC Helpdesk. Now providing second-level PC support, including new PC configuration and installation. Install and troubleshoot Windows NT, Windows95, Microsoft Office 97, Seagate Crystal Reports, Netscape and a variety of other products. Design and produce reports upon request from the call-tracking and SMS inventory databases.

Began as a temporary to provide computer support services for a maternity-leave before being hired as a full-time Computer Support Specialist. Provide on-going software and hardware support to 280+ employees on 280 DOS PC's, 7 Sun SPARCStations, and 2 Data General Aviions. Responsible for tracking all computer hardware and software purchasing.

Non-Job Experience:

Operating a Linux server for the domain fireopal.org. Services currently available through the domain include mail, web hosting, and terminal access.

Operated a telecommunications conference center (Fire Opal, running BinkleyTerm front-end and Maximus, as well as various other utilities). Provide set-up, training and support for others in setting up home PC's, full-scale electronic bulletin board systems (BBS's), and single-person message exchange centers. At home, I have the options of running Windows NT 4.0, Windows 95, Windows 98, OS/2 Warp, or Linux.

Education:

• Michigan Technological University (Houghton, MI), 1978-1981
  Areas of Study: Computer Science, Math and Physics
• Duluth East Senior High School (Duluth, MN), graduated June 1978
  GPA 3.65/4.0, National Honor Society, National Merit Scholarship Semi-Finalist, School Math and Physics Awards

Clubs and Organizations:

• Member of the Board of Directors
• President - responsible for scheduling and running bi-monthly business meeting, including obtaining a host.
• Membership Secretary - responsible for maintaining voter eligibility list, responsible for maintaining a 6000+ entry computerized mailing data base
• Executive Committee Member - responsible for all facets of a 2400+ attendance annual conference, including selection of department heads, determination of budgets, and organization of meetings
• Insurance Coordinator - responsible for determining the insurance needs for a 2400+ attendance annual conference, finding supplier for said needs and negotiating final cost
• Security - control access to areas containing equipment and other valuable supplies at a 2400+ attendance annual conference

References:

Additional Work Experience:

• 1987 - 1988 Combined Services, Inc., St. Paul
  Full Charge Bookkeeper
• 1988 - 1990 Adia Temporary Services
  General Office Work
• 1984 - 1987 The Ritz Hotel (formerly the Minneapolis Plaza Hotel)
  Food and Beverage Auditor (1987)
  Night Accounting Audit/Night Manager (1984-1986)
• 1982 - 1984 Kelly Temporary Help Services, Dolphin Temporary Help Services
  General Office Work

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